Shipping & Returns

* We only ship the item to the Paypal Verified address that is sent to us at the time of checkout. Please verify the correct shipping address in your PayPal account before making your payment. If we ship your item to an old or invalid address and you are not able to locate the item, we are not responsible for shipping a replacement.
* Currently, we do not ship to APO/FPO/PO Boxes

*We ship worldwide with flat rate shipping by EUB(China e-packet mail). this international order may take longer to arrive, Normally the shippment to worldwide is used to take 8 to 25 business days, exclude Sat & Sun.
*We can also provide express post by EMS(5-8 days),DHL(4-5 days), or UPS(4-5 days). The cost is higher than standard postage, about$ 20 or higher. If you want post by EMS,DHL or UPS, please contact us.




* Shipping locations are listed on the left or by clicking the "Shipping and payments" tab at top. Please bid/purchase accordingly.
* Shipping time during holidays may take longer than normal.
* Most of our orders are generally shipped within 2-3 business days after payment is received. Please be patient as they are often subject to additional inspection upon delivery. Occasionally, specific orders will require additional processing time and may be delayed further.
* A phone number is required for the customs documents. Failure to provide one will result in delays. No Invoices are sent with our shipments, if you need an invoice we can email one.


* If you are returning your item for a refund, a 25% restocking fee will apply. All returns will be professionally tested before refunds are given. 
* LEXIN will gladly accept your return within 30 days of the original purchase.
* No refunds will be given on items that have been opened or used; you can only exchange the item at that point. 
* Return items must be in original box and include all of the original accessories. Fees will be applied for missing items(adapters, original box, harnesses, ect).
* Buyer is responsible for all return shipping costs to LEXIN. LEXIN will pay to ship the replacement item to you. If the exchange takes place 30 days from the date of purchase, the buyer is responsible for the shipping costs in both directions. 
* All returns require an RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender, please check the FAQ section below for more information on how to obtain an RMA.
* We only allow for even exchanges. Any exchange attempt for a different item will be subject to additional fees. 
* LEXIN strives to maintain a goal of 72 hour service for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens. 
* Items returned that are physically abused or damaged will not be accepted. 
* The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than VMInnovations.
* For a free copy of the full warranty details, please send us an eBay Message.

 

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